Welcome to the Privacy Policy of Watermove.

Watermove and www.watermove.com.au is operated by Goulburn-Murray Water.

Your privacy is important to Watermove. As part of the normal operation of its services Watermove collects, uses and, in some cases, discloses information about you to third parties. This Privacy Policy governs the information Watermove collects about you and your use of information it provides to you.

Watermove’s primary purpose in collecting personal information is to provide an efficient service. Watermove only collects personal information about you that it considers necessary for this purpose.

To trade water on Watermove’s water exchange, you will need to provide Watermove with your personal information, contact information and other information necessary to complete a water trade.

Under some circumstances Watermove may require some additional necessary financial information. If you submit an offer to buy water, Watermove may collect from your Water Authority ("WA") full details of your financial transactions with that WA during the current financial year and the previous financial year. Watermove uses this financial information to verify the financial position of buyers seeking to purchase water on Watermove.

Watermove may also require people seeking to buy water on Watermove to consent to the release of credit information. If this is required, traders will be requested to consent to the release of credit information and personal information provided by traders may be disclosed to a Credit Reporting Agency for the purposes permitted by the Privacy Act 1988 as amended by the Privacy Amendment Act 1990.

Watermove uses personal information about you (including but not limited to the information in the file it maintains about you, and other information it obtains from your current and past activities with Watermove) to conduct water exchanges, ensure compliance with its Operating Rules and to provide an efficient service.

If you choose to trade water on Watermove, your address and other information is used to invoice you and provide associated support.

By trading on Watermove you expressly agree that Watermove may use your information to contact you and deliver information to you, such as administrative notices and communications relevant to your use of Watermove.

Watermove may collect water trading details to create summary statistics that will be used for research into trading patterns. Any summary statistics provided will not identify users except in compliance with a law enforcement direction (refer "Legal Requests" section).

Although Watermove uses industry standard practices to protect your personal information, due to technical limitations, Watermove cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), Watermove may be forced to disclose information to the government or third parties under certain circumstances (refer "Legal Requests" section), or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although Watermove uses industry standard practices to protect your privacy, it cannot and does not guarantee, and you should not expect, that your personal information or private communications would always remain private.

As a matter of policy, Watermove does not sell or rent any personal information about you to any third party. However, the following describes some of the ways that your personal information may be disclosed, and by trading with Watermove you expressly agree that your personal information may be disclosed by Watermove in the following ways:

Water Authorities. Personal information will be disclosed to the relevant WA for each buyer and seller at the time of such buyer or seller entering their offer, to ascertain if such a trade would be acceptable to the WA.

Internal Service Providers. Watermove may use internal service providers to facilitate its services (e.g., search, discussion boards, surveys) and therefore it may initially provide your name and contact details directly to them. In some instances, the internal service provider may collect information directly from you (such as the situation where Watermove asks an internal service provider to conduct a survey for it). In these cases, you will be notified of the involvement of the internal service provider, and all information disclosures you make will be strictly optional. In all cases, these internal service providers' use of information Watermove supplies to them is restricted by confidentiality agreements. If you provide additional information to an internal service provider directly, then their use of your information is governed by their applicable privacy policy.

Legal Requests. Watermove may lawfully disclose your personal information for law enforcement or regulatory purposes. Watermove cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. It can (and you authorise it to) disclose any information about you to law enforcement or other governmental officials as Watermove, in its sole discretion, believes necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose Watermove to legal liability.

By using Watermove’s services, you agree that, with respect to other users' personal information that you obtain through a Watermove-related communication or Watermove-facilitated transaction, you shall use that personal information only as allowed by this Section.

In relation to such personal information, Watermove hereby grants to you a license to use such information only for the purposes of that particular transaction, or any other purpose that the user to whom the personal information relates expressly permits after adequate disclosure of the purpose(s).

In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without Watermove’s consent and the consent of such other user after adequate disclosure.

You can change the information you have submitted to Watermove including your information such as: name, company, address, business phone number, home phone number, mobile number, fax number, email address.

You must promptly notify Watermove of any changes to your personal information.

Upon your request, Watermove will deactivate your trader information, contact information, and financial information from its active databases.

To make any changes to any of the above information, please contact the Watermove Supervisor on telephone 1300 850 099 and request details on how to deactivate your account or amend your personal details.

Watermove will retain in its files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, assist with any investigations, enforce its Operating Rules, and to comply with legal requirements. Further, such prior information is never completely removed from Watermove’s databases due to technical constraints and the fact that Watermove backs up its systems. Therefore, you should not expect that all of your personal information will be completely removed from its databases in response to your requests. However, such information will only be available to select Watermove personnel.

Your Information is stored on Watermove’s server located at Tatura, Victoria, Australia. Watermove uses industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. However, "perfect security" does not exist on the Internet.

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information Watermove collects from you. To the extent that you disclose your information to other parties, whether they are buyers or sellers on the Watermove Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. Since Watermove does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. Watermove encourages you to ask questions before you disclose your personal information to others.

If you consider that your privacy has been breached or interfered with in any way you can make a complaint by contacting the Privacy Officer, Goulburn-Murray Water on (03) 5833 5500 or address your concerns in writing to:

Privacy Officer

Goulburn-Murray Water

PO Box 165

Tatura VIC 3616

 

A Privacy Complaint form and Application for Access to Personal Information form are available from the above.